Sometimes a computer or printer or monitor just ceases working. It has reached the end of its life so it just doesn't work any more, in which case the only option is to purchase a replacement.
Take a printer for instance. It's plugged in, the lights are off and nothing will make anything happen. there is a limit to what can be done to test it. If the electricity is getting through but it doesn't work then you may need to buy another.
However, if the electricity is getting through, and the indicator lights are on, then it may not be totally finished. And more, if it works but only partially, it may not be finished but you might have a hardware problem. Actually, you might have a software problem as well, or instead of the hardware problem. The only way you can tell is to have the whole System assessed and investigated.
It is for precisely this reason that Barry provides a full analysis of observed faults taking into account all possible reasons be they hardware or software.
If the software is the fault then Barry will try to resolve the problem in the best way possible. If however the problem is actually a faulty hardware item that cannot be repaired then Barry will give Client centred advice as to the best way to replace the item.
Since Barry does not sell equipment himself, nor has any commercial attachments to any supplier whatsoever, he has no vested interest in the Client purchasing any particular item and so gives an unbiased assessment for the Client to make the decisions.
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